Published date: 12 November 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 February 2021, 12pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

South West

Value of contract

£250,000 to £3,000,000

Procurement reference

TORB001-DN518794-30142696

Published date

12 November 2021

Closing date

5 February 2021

Closing time

12pm

Contract start date

4 October 2021

Contract end date

3 October 2025

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

More information

Previous notice about this procurement

Customer Relationship Management (CRM) System

  • Awarded contract
  • Published 12 November 2021

Award information

Awarded date

12 November 2021

Contract start date

26 March 2022

Contract end date

25 March 2026

Total value of contract

£510,953

This contract was awarded to 1 supplier.

Civica UK Limited

Address

SE1 9LQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Adam Harmer

Address

Town Hall
Castle Circus
Torquay
TQ1 3DR
England

Telephone

+44 1803208514

Email

procurement.team@torbay.gov.uk

Website

http://www.torbay.gov.uk/