Published date: 23 April 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 May 2024, 4pm

Contract summary

Industry

  • Transport tickets - 34980000

  • Travel agency, tour operator and tourist assistance services - 63500000

  • Business travel services - 79997000

Location of contract

United Kingdom, Europe, Rest of the World

Value of contract

£0

Procurement reference

ITB-ARK-LTA-24-ARKAE1219

Published date

23 April 2024

Closing date

20 May 2024

Closing time

4pm

Contract start date

1 June 2024

Contract end date

1 June 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

ARK Group DMCC (ARK) is seeking proposals to establish a Long Term Agreement (LTA) with a qualified Travel Agent for its business travel requirements. ARK is registered in the UAE with its head office in Dubai, and branch offices in Beirut, Amman and London. Travel services are required across all our regions of operation which include the Middle East, Europe, Africa, and Americas.

ARK is a stabilisation and development company committed to empowering local communities and beneficiaries in conflict, post-conflict, and fragile areas through the provision of evidence-based programmatic interventions, policy recommendations, research, and capacity-building. Working with local communities, it seeks to understand and then mitigate the negative effects of conflict and instability, enhancing social cohesion and resilience whist promoting human security, development, and economic opportunity.

Requirement

ARK's travel management service is provided by a travel agency based in Dubai with the current agreement ending in May 2024. The travel booking platform is powered by Neo, which is customised to ARK's travel policy and procedures including internal approvals which enables transparency on travel cost and journey choice. Each trip booked on the online travel booking tool is recorded with an audit log showing the itinerary, budget code, trip objective, approvals, and total cost. The travel agency also provides dedicated support for offline bookings (specifically for ticket changes, cancellations, and complex itinerary bookings, Fly America Act flight bookings and group bookings), and a 24/7 out of office contact centre for emergency bookings.

This ITB is for the re-tender of the above-mentioned travel management services. Travel Management Services shall include, but are not limited to: a custom-built online travel booking tool, airline ticketing, short-term accommodation in hotels and/or apartment hotels, hire of conference facilities, train ticketing, car and coach hire and advice on visa requirements and/or facilitation of visa applications. The ITB may result in one or more travel agents being awarded an LTA. Detailed requirements are provided in Annex 1 Terms of Reference.

Instructions for Submitting Proposals

The ITB consists of this letter of invitation with submission instructions and evaluation criteria, and the following annexes:

Annex 1: Terms of Reference (TOR) for Travel Management Services
Annex 2: Proposal Declaration Form
Annex 3: Technical Proposal Form
Annex 4: Price Proposal Form

Detailed requirements are provided in the attached documents (Annexes).

More information

Attachments

About the buyer

Contact name

ARK Group DMCC

Address

Kemp House, 160 City Road
London
EC1V 2NX
England

Email

procurement@arkgroupdmcc.com

Website

www.ark.international