Published date: 7 September 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 September 2020, 5pm

Contract summary

Industry

  • Research consultancy services - 73210000

Location of contract

London

Value of contract

£25,000

Procurement reference

ORR/CT/20-26

Published date

7 September 2020

Closing date

21 September 2020

Closing time

5pm

Contract start date

5 October 2020

Contract end date

18 December 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The purpose of this research is to consider whether aspects of our current guidance on complaints handling procedures continue to reflect best practice, so that the requirements we place on train companies keep pace with the latest developments and consumer expectations. It should also provide an overview of approaches taken to the regulation of first tier complaints handling in other regulated sectors with an ombudsman scheme which are judged to be suitable comparators to rail, and which we may draw on to inform our own approach to our guidance and approvals role.

More information

Attachments

About the buyer

Address

25 Cabot Square
London
E14 4QZ
England

Email

procurementteam@orr.gov.uk