RM5160 SO8091 - Provision of Backup Maintenance

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£27,083.62

Procurement reference

RM5160 SO8091 – Provision of Backup Maintenance

Published date

16 April 2015

Closing date

2 February 2015

Contract start date

20 February 2015

Contract end date

31 March 2016

Contract type

Service contract

Procedure type

Restricted procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

PLS are inviting bids from suppliers to provide a maintenance contract which will support the CommVault software used for their backup environment.

Offers are invited to supply pricing for CommVault CASP - Basic Support Renewal.

The contract period is to run for a total period of 14 months from 1st February 2015 to 31st March 2016.

The following services are to be provided as part of this support:
Centralised Service Desk
Remote telephone support
Remote email support
Secure GoToAssist / VPN Support
Quarterly on site Health Checks
Installation of new licences
Pre-sales assistance
Regular hours of service operating between 08:00 - 18:00 Monday to Friday (excluding Bank Holidays)
Single point of contact required
Management reporting on request

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More information

Attachments

• Redacted Outcome Letter Successful (1).pdf
• Redacted Outcome Letter

• Redacted Appendix C - Framework Call Off (1).pdf
• Redacted Contract

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Award information

Awarded date

20 February 2015

Contract start date

20 February 2015

Contract end date

31 March 2016

Total value of contract

£27,083.62

This contract was awarded to 1 supplier.

Software Box Ltd

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About the buyer

Address

Concept House
Cardiff Road
Newport
NP10 8QQ
England

Email

Spot.Buying@crowncommercial.gov.uk