Published date: 27 April 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Command, control, communication systems - 35711000
Location of contract
Wales
Value of contract
£3,580,851
Procurement reference
DPP2021
Published date
27 April 2022
Closing date
26 March 2021
Closing time
10am
Contract start date
1 December 2021
Contract end date
30 November 2031
Contract type
Service contract
Procedure type
Competitive procedure with negotiation (above threshold)
Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK.
Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.
The corporate voice platform outside of the Force Control Room is currently Cisco Call Manager, interfacing into this would also be a requirement for the provision of call transfer etc.
Technology within Policing is changing, the legacy Airwave network will evolve into ESN and the traditional delivery of emergency 999 calls over ISDN will be replaced by the requirement for SIP therefore the system we seek must be adaptable and will deliver to the force a seamless migration into next generation technologies. Obviously being a 24x7x365 service, we require that a service management support mechanism must also be available to reflect our operational needs should the system encounter any issues.
The solution must also provide full voice recording and playback functionality across both the telephony and Airwave formats.
Some of the other features we expect include:
• Command & Control integration for multi-channel voice/digital communications and digital radio communication
• Customer Relationship Management application
• Easily customisable Interactive Voice Response attendant
• Provision of location services for the mapping and dispatch of mobile units within Command & Control
• Enhanced EISEC/EISEC 2 for BT subscriber service
• Multi-channel contact and Airwave radio recording of calls with data tagging
• Ability to dynamically adjust agent skills and call flows
• Customisable agent reporting, live time displays and 'cradle to grave' reporting
All documents are available on
https://etenderwales.bravosolution.co.uk/web/login.shtml
PQQ reference pqq_33083
More information
Previous notice about this procurement
- Opportunity
- Published 23 February 2021
Attachments
-
- 1. DPP2021 Supplier Qualification - published.doc
- Bidding documents
Links
-
- https://etenderwales.bravosolution.co.uk/web/login.shtml
- Bidding documents
- etender portal pqq
Additional text
-
PQQ reference pqq_33083
Award information
Awarded date
1 December 2021
Contract start date
1 December 2021
Contract end date
30 November 2031
Total value of contract
£3,580,851
This contract was awarded to 1 supplier.
AIRWAVE SOLUTIONS LIMITED
Address
50 Windsor Road
SLOUGH
Berkshire
SL1 2EJ
GBReference
Companies House number: 03985643
Value of contract
£3,580,851
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Faye Ryan
Address
Police and Crime Commissioner Dyfed Powys
Police HQ, Llangunnor
Carmarthen
SA31 2PF
Wales
Telephone
07989155594
Share this notice
Closing: 26 March 2021, 10am