Published date: 25 February 2022
This notice was replaced on 25 September 2024
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 25 September 2024)
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications network - 32412100
Location of contract
LS2 7UE
Value of contract
£19,147,700 to £67,016,950
Procurement reference
CF-0661900D0O000000rwimUAA3
Published date
25 February 2022
Closing date
24 February 2021
Closing time
12pm
Contract start date
25 January 2022
Contract end date
24 January 2025
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Cloud Telephony Services
- Services and functionality to manage and route calls to contact-centre agents, without the need for any locally installed hardware. NHS England (NHSE) has procured these services to be available for use by Integrated Urgent Care (IUC) providers that respond to calls to the 111 number to ensure an equal standard of telephony services are available to them.
This is a three (3) year contract with the option to extend for a further two (2) + two (2) years.
More information
Previous notice about this procurement
NHS 111: NHS Managed Services Telephony Infrastructure (Lot B)
- Awarded contract
- Published 25 February 2022
Award information
Awarded date
25 January 2022
Contract start date
25 January 2022
Contract end date
24 January 2025
Total value of contract
£67,016,950
This contract was awarded to 1 supplier.
Wavenet Limited
Address
One Central Boulevard, Blythe Valley Business
Park B90 8BGReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Kate Cassidy
Address
Quarry House, Quarry Hill
Leeds
LS2 7UE
GB
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