Published date: 25 September 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 February 2021, 12pm

Contract summary

Industry

  • Telecommunications network - 32412100

Location of contract

LS2 7UE

Value of contract

£19,147,700 to £67,016,950

Procurement reference

CF-0661900D0O000000rwimUAA

Published date

25 September 2024

Closing date

24 February 2021

Closing time

12pm

Contract start date

1 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Cloud Telephony Services
- Services and functionality to manage and route calls to contact-centre agents, without the need for any locally installed hardware. NHS England (NHSE) has procured these services to be available for use by Integrated Urgent Care (IUC) providers that respond to calls to the 111 number to ensure an equal standard of telephony services are available to them.
This is a three (3) year contract with the option to extend for a further two (2) + two (2) years.

More information

Previous notice about this procurement

NHS 111: NHS Managed Services Telephony Infrastructure (Lot B)

  • Awarded contract
  • Published 25 February 2022

Award information

Awarded date

25 January 2022

Contract start date

1 April 2022

Contract end date

31 March 2025

Total value of contract

£67,016,950

This contract was awarded to 1 supplier.

WAVENET LIMITED

Address

Wavenet Group, Second Floor One Central Boulevard, Central Boulevard, Blythe Valley Park, Shirley B90 8BG

Reference

None

About the buyer

Contact name

Kate Cassidy

Address

Quarry House, Quarry Hill
Leeds
LS2 7UE
GB

Email

kate.cassidy2@nhs.net