Published date: 31 January 2022

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.


Closing: 4 March 2022, 2pm

Contract summary

Industry

  • Communications infrastructure - 32571000

  • Communications control system - 32573000

  • Communication software development services - 72212510

Location of contract

England

Value of contract

£560,000

Procurement reference

ACC001-DN594704-85311764

Published date

31 January 2022

Closing date

4 March 2022

Closing time

2pm

Contract start date

27 July 2022

Contract end date

26 July 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.

More information

Previous notice about this procurement

Contact Centre as a Service (CCaaS)

  • Opportunity
  • Published 28 January 2022

About the buyer

Address

Charlestown House, Acorn Park Industrial Estate
Charlestown
Shipley
BD17 7SW
United Kingdom

Email

Procurement@AccentGroup.org

Website

http://www.accentgroup.org/