Published date: 28 January 2022
This notice was replaced on 31 January 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 31 January 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Communications infrastructure - 32571000
Communications control system - 32573000
Communication software development services - 72212510
Location of contract
England
Value of contract
£560,000
Procurement reference
ACC001-DN594704-85311764
Published date
28 January 2022
Closing date
4 March 2022
Closing time
2pm
Contract start date
27 July 2022
Contract end date
26 July 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
About the buyer
Address
Charlestown House, Acorn Park Industrial Estate
Charlestown
Shipley
BD17 7SW
United Kingdom
Website
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