Published date: 1 March 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2015

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£20,000

Procurement reference

15-16 CIK 23

Published date

1 March 2016

Closing date

1 December 2015

Contract start date

8 December 2015

Contract end date

3 March 2016

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Assignment under the Market Research Framework MR130001

Tax credits is being replaced by Universal Credit (UC) so that eventually all tax credits customers will either have moved to Universal Credit or left the tax credits regime entirely. A large proportion of tax credits customers will have outstanding tax credits debts - When a customer moves to UC, HMRC will transfer any outstanding tax credits debt to UC for recovery. The transfer of tax credits debts to Universal Credit is new and new IT and products are being developed to support the process.
• To test the draft web based guidance with a range of tax credits customers, to determine whether they might prove effective in driving the desired behaviour.
• To explore customers responses to the resurrection of older (historic) debt for recovery and whether the guidance satisfies their need for further information.
• To explore whether customers understand how HMRC is treating their debts as individuals (as opposed to joint) debts and how HMRC have treated these debts where the household has subsequently split up.

More information

Attachments

Award information

Awarded date

3 December 2015

Contract start date

8 December 2015

Contract end date

3 March 2016

Total value of contract

£20,000

This contract was awarded to 1 supplier.

Ipsos MORI

Address

3 Thomas Square
London
E1W 1YW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Khateja Salajee

Address

100 Parliament Street
London
SW1A 2BQ
England

Email

Khateja.Salajee@hmrc.gsi.gov.uk