Published date: 22 July 2022

Last edited date: 22 July 2022

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 21 February 2022, 12pm

Contract summary


  • Guidance and counselling services - 85312300

Location of contract

SO17 1BJ

Value of contract

£300,000 to £400,000

Procurement reference


Published date

22 July 2022

Closing date

21 February 2022

Closing time


Contract start date

1 April 2022

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Other: This tender is being run under the Light Touch Regime and is loosely based on an open procedure

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



A contractor is required from April 2022 (for up to four years) to provide additional wellbeing resources to support the provision of our wellbeing services for University of Southampton students.
The University Wellbeing Team sits within our Student Service department and provides a wide variety of support and proactive interventions for students who are struggling with poor wellbeing to support them in engaging with University Life.
From a student perspective the core services are as follows:
• Proactive wellbeing support including workshops to support students to develop skills for good wellbeing and events to foster a sense of community and connection
• Access to Wellbeing Support 24/7 through phone, online chat, email or face to face Wellbeing Chats: students can book a Wellbeing Chat with an advisor at any time - day or night - to discuss their wellbeing concerns and explore options for support.
• Specialist wellbeing support: the Student Wellbeing Team will continue to help students to access further support where required. This may include:
o Access to a team off Wellbeing Practitioners
o Access to the University Counselling Service
o Access to an ISVA on campus for students who have experienced sexual misconduct
o Facilitated access to support from external support services

The University of Southampton wishes to expand its Wellbeing provision to allow flex to meet demand throughout the academic year and better meet the needs of the students that we are supporting. This procurement seeks the provision of services in the following areas:
Telephone Support
Mental Health / Wellbeing Advisors
Clinical Supervision
A Wellbeing Platform
Group Therapy
This Contract is advertised in accordance with the Public Contracts Regulations 2015 and the Public Procurement (Amendment) (EU Exit) Regulations 2020 and will be run under the Light Touch Regime.

More information

Previous notice about this procurement

Provision of Supplemental Student Mental Health and Wellbeing Services

  • Opportunity
  • Published 17 January 2022


Additional text

E-Tendering Portal: The University is utilising an electronic tendering tool, In-Tend ( universityofsouthampton) to manage this procurement and to communicate with potential suppliers and/or tenderers (as appropriate).

All documentation in relation to this tender can be downloaded from In-Tend.

Regular monitoring of the portal is the responsibility of the potential supplier/tenderer.

If you are not already registered as a supplier with the University of Southampton, you will need to register in In-Tend in order to access the procurement documentation.

Once you have logged in as a supplier: click on 'Tenders'; locate the relevant project; and click 'View Details'. Once you are in the project screen, you will be able to register your organisation against the project and access all documentation by clicking 'Express Interest'.

Potential suppliers/tenderers are advised that formal expressions of interest in the project must be by way of completion and return of the relevant documents via In-Tend.

Further instructions for the submission of responses are below:

To submit your return:

1. Log in

2. Click 'Tenders'

3. Locate the relevant project

4. View details

5. Click on the tab relating to the relevant project stage (e.g. 'Invitation to Tender')

6. Click on the 'Attach Documents' button and upload your return.

7. Check ALL your response documents are uploaded and displayed in the 'My Tender Return' panel. The system will only permit your organisation to make one return.

8. Click the red 'Submit Return' button.
Please note, to preserve the integrity of the procurement, all communications with the University must be made via the correspondence function within In-Tend.

Publication of Award Details: In accordance with Regulation 50, paragraph (2) of the Public Contracts Regulations 2015 and subject to Article 5 and Annex 5, Part D (13) of Directive 2014/24/EU of the European Parliament and of the Council (if applicable), the University intends to publish the value of any resulting contract at the award stage, and reserves the right to do so. By submitting a response, potential suppliers/tenderers are consenting to publication of this information unless otherwise agreed in advance with the University.

Costs and Expenses: Potential suppliers/tenderers are solely responsible for their costs and expenses incurred in connection with the preparation and submission of responses and participation in this and all future stages of this procurement. Under no circumstances will the University be liable for any costs or expenses borne by potential suppliers/tenderers or any of their supply chain, partners or advisers in this procurement process.

The University is not liable for any costs in the event of the cancellation of this procurement process.

Award information

Awarded date

1 July 2022

Contract start date

1 July 2022

Contract end date

30 June 2026

Total value of contract


This contract was awarded to 1 supplier.



95 Merrion Square West, S02 KT67, Dublin


Companies House number: 616774

Value of contract


Supplier is SME?


Supplier is VCSE?


About the buyer

Contact name

Emma Raddon