Published date: 26 August 2019

This notice was replaced on 2 July 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 2 July 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£40,000,000

Procurement reference

FSCS 382

Published date

26 August 2019

Closing date

26 September 2019

Contract start date

25 May 2020

Contract end date

24 May 2025

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

FSCS' 2 major IT contracts, application development/test and IT Hosting services, are coming to an end. The organisation is embarking on a new strategy for the 2020's and an ambitious programme to transform the way in which we serve our customers. Although these contracts adequately support the delivery of current operational services, the organisation needs a new strategic technology partner to meet its changing needs for the 2020's.

As a result, FSCS is looking at evolving the way to source and deliver its IT services. Our aim is to secure a strategic technology partner.

FSCS currently performs a range of functions in-house, as well as those currently outsourced. FSCS' aim, over the life of the contract, is to develop the right mix of services to be performed either in-house or to be outsourced to a partner. In determining the most appropriate approach, it will be necessary to accommodate:

- FSCS' ambition to exploit the benefits of a cloud-based environment,

- the potential replacement of our FSCS main claims technology platforms as part of our ongoing service transformation,

- FSCS' desire to embrace, where appropriate, new innovative technologies.

Potential service providers should note that this procurement is not looking to simply re-let the existing contracts but is looking for a long term 'Strategic Partner' who can support FSCS to fulfil the CIO Strategy for the future.

The scope of the services is split into 3 areas: foundation services, transformation services and future services.

Foundation services:
FSCS requires several services to be in place, or to be available, from the start of the contract. This includes:

- strategic partnership,
- software development lifecycle,
- personnel - time and materials,
- hardware and software,
- microsoft azure and office 365 Support.

Transformation services:
In order to deliver FSCS' strategic vision we recognise there are areas of our technology that require transformation. We expect the transformation to start when the contract starts, and the initial phases to be costed, but for each subsequent phase to be agreed and costed as we move through the transformation. This includes:
- selection, implementation and support of claims platform
- cloud assessment, migration and support.

Future services:

Future services are areas of technology provision that might be moved into this contract over time but would be agreed on a case by case basis. We have laid out the potential scope of these services, so suppliers have an upfront view of what additional services might be available over the life of the contract. This includes but not limited to:

- IT service functions,
- support for finance solutions,
- infrastructure services,
- service desk/ITSM tooling.

More information

Links

Additional text

There will be an option for FSCS to extend the contract on 2 occasions for a maximum duration of 12 months on each of those occasions, therefore making the effective service term a potential total term of 7 years.

The contract value is an estimate based on the duration including extension options.

FSCS may require the supplier to provide additional services in order to meet future changes in demands/needs or new initiatives. Any such modification shall be in the terms of Regulations 72 of the Public Contract Regulations 2015.

Please see the link to the full OJEU advert above

For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting,-software-development,-Internet-and-support./9W83345B64
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/9W83345B64
GO Reference: GO-2019821-PRO-15277896

About the buyer

Contact name

Chris Sutherland

Address

10th Floor, Beaufort House
15 St. Botolph Street
LONDON
EC3A 7QU
England

Telephone

0207 375 8194

Email

Procurement@fscs.org.uk