Published date: 12 November 2020

Last edited date: 26 November 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 December 2020, 12pm

Contract summary

Industry

  • Contract administration services - 79994000

Location of contract

London

Value of contract

£30,000 to £50,000

Procurement reference

RBCS

Published date

12 November 2020

Closing date

1 December 2020

Closing time

12pm

Contract start date

11 December 2020

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services:
• Lambeth Revenues service (Council Tax and Business Rates complete end-to-end)
• Lambeth Benefits service (initial contact only)
• Lambeth Contact Centres (Corporate Services & Housing)
The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018.
Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority.
The contract is due a comprehensive Best Value review which we would like to be carried out via benchmarking of similar operations in similar organisations.

The benchmarking needs to support the Council's transformation agenda which comprises two strategic programmes to respond to these challenges:

• Total Resident Services Transformation
• Customer Experience and Digital

The vision of the Customer Experience and Digital programme is "We make access to all council services simple for all, ensure that we offer a quality customer-focused service end to end, and enable maximum self-service for those that can."

Please see the attached documents for more information.

More information

Attachments

About the buyer

Contact name

David Couldridge

Address

Lambeth Town Hall, Brixton Hill
LONDON
SW21RW
England

Telephone

07801 574561

Email

dcouldridge@lambeth.gov.uk

Website

https://www.lambeth.gov.uk/