Published date: 13 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 January 2021, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East

Value of contract

£180,000

Procurement reference

DN497896

Published date

13 May 2021

Closing date

25 January 2021

Closing time

12pm

Contract start date

1 March 2021

Contract end date

31 August 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remain an area of potential risk. The Council is therefore seeking a solution which will allow employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.

Go to www.nepo.org to access the tender documents.

More information

Previous notice about this procurement

Contract for PCI Secure Telephone Payments Solution

  • Opportunity
  • Published 18 December 2020, last edited 18 December 2020

Award information

Awarded date

30 April 2021

Contract start date

1 May 2021

Contract end date

1 May 2021

Total value of contract

£0

This contract was awarded to 1 supplier.

NOT AWARDED TO SUPPLIER

Address

NOT AWARDED TO SUPPLIER

Reference

No reference - other

Value of contract

£0

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

In accordance with Regulation 55 (1) Public Contracts Regulations 2015 we advise you that we no longer intend to continue with this competitive procurement process commenced by the Notice dispatched on 18 December 2020 under reference DN497896 for the above contract for the following reason:
Due to a change in knowledge and factual circumstance it appears to the Council that our tender requirements for this procurement were flawed and exposed the Council to unknown technical and cost implications.

About the buyer

Contact name

Hannah Millar

Address

Civic Centre
Gateshead
NE8 1HH
England

Email

hannahmillar@gateshead.gov.uk