Published date: 18 December 2020

Last edited date: 18 December 2020

This notice was replaced on 13 May 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 May 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East

Value of contract

£180,000

Procurement reference

DN497896

Published date

18 December 2020

Closing date

25 January 2021

Closing time

12pm

Contract start date

1 March 2021

Contract end date

31 August 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remain an area of potential risk. The Council is therefore seeking a solution which will allow employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.

Go to www.nepo.org to access the tender documents.

About the buyer

Contact name

Hannah Millar

Address

Civic Centre
Gateshead
NE8 1HH
England

Email

hannahmillar@gateshead.gov.uk