Published date: 2 February 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 February 2015

Contract summary

Industry

  • Computer-related services - 72500000

  • Computer network services - 72700000

Location of contract

Any region

Value of contract

£90,600,000

Procurement reference

UI 100869

Published date

2 February 2016

Closing date

6 February 2015

Contract start date

21 December 2015

Contract end date

17 October 2021

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

More information

Attachments

Award information

Awarded date

21 December 2015

Contract start date

21 December 2015

Contract end date

17 October 2021

Total value of contract

£90,600,000

This contract was awarded to 1 supplier.

British Telecommunications

Address

BT Centre, 81 Newgate Street, London, EC1A 7AJ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

301 Bridgewater Place
Birchwood, Warrington
WA3 6XF
England

Email

PSN.PROCUREMENT@DWP.GSI.GOV.UK