Published date: 9 September 2019

Last edited date: 23 January 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 August 2019

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£150,000

Procurement reference

tender_141474/797049

Published date

9 September 2019

Closing date

9 August 2019

Contract start date

9 August 2019

Contract end date

31 March 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Due to continued customer dissatisfaction with VSLs, as indicated by customer insight and complaints, a comprehensive review of VSLs was commissioned by Highways England in August 2018.
Based on the findings and ongoing work already underway across the business to improve VSLs, a prioritised programme of current and proposed improvements was outlined. These were prioritised by customer impact (the frequency of which the VSLs are set and associated customer dissatisfaction) and deliverability (timescales and cost). The review, its findings and proposed programme of improvements is supported by the CEO and forms part of the corporate Customer Service Plans for 2018-19 and 2019-20.
This project will address a key recommended improvement. The outcomes of this work will be used to improve our knowledge, work instructions and operational procedures in order to improve the appropriateness of variable speed limits so that customers experience:
 Improved journey time (measured by time saved in hours per day).
 Increased satisfaction with VSLs.
 Improved driver behaviour and potentially safety, as compliance to VSLs improves.

More information

Attachments

Award information

Awarded date

6 September 2019

Contract start date

6 September 2019

Contract end date

31 March 2020

Total value of contract

£150,000

This contract was awarded to 1 supplier.

Arup

Address

London

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The Cube
Birmingham
B1 1RN
England

Email

spats_framework_lot1@highwaysengland.co.uk