Published date: 4 February 2019

This notice was replaced on 27 April 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 27 April 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Any region

Value of contract

£45,120

Procurement reference

PROC 86-2018

Published date

4 February 2019

Closing date

7 January 2019

Contract start date

11 February 2019

Contract end date

10 February 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.

Award information

Awarded date

1 February 2019

Contract start date

11 February 2019

Contract end date

10 February 2021

Total value of contract

£45,120

This contract was awarded to 1 supplier.

PHOENIX SOFTWARE LIMITED

Address

BLENHEIM HOUSE
YO42 1NS
GB

Reference

Companies House number: 02548628

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Weekes

Address

VICTORIA HOUSE, SOUTHAMPTON ROW
LONDON
WC1B4AD
England

Email

mark.weekes@cma.gsi.gov.uk