Published date: 27 April 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 February 2021, 12am

Contract summary

Industry

  • License management software package - 48218000

Location of contract

E14 4QZ

Value of contract

£15,800

Procurement reference

PROC 86-2018 (PROC 244-2021

Published date

27 April 2021

Closing date

15 February 2021

Closing time

12am

Contract start date

26 April 2021

Contract end date

11 February 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.

More information

Previous notice about this procurement

IT Service Management Tool

  • Awarded contract
  • Published 4 February 2019

Award information

Awarded date

26 April 2021

Contract start date

26 April 2021

Contract end date

11 February 2022

Total value of contract

£15,800

This contract was awarded to 1 supplier.

PHOENIX SOFTWARE LIMITED

Address

Blenheim House,York Road, Pocklington
YORK
North Yorkshire
YO42 1NS
GB

Reference

Companies House number: 02548628

Value of contract

£15,800

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

The Cabot
London
E14 4QZ
England

Telephone

01

Email

rachael.davey@cma.gov.uk