Published date: 18 March 2021
This notice was replaced on 26 March 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 26 March 2021)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software programming and consultancy services - 72200000
Location of contract
United Kingdom
Value of contract
£0
Procurement reference
BC/01724
Published date
18 March 2021
Closing date
15 April 2021
Closing time
12pm
Contract start date
4 May 2021
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.
We have two areas of focus in our global CRM solution - one focusing on customer service and consumer sales and the other focusing on our business to business and government functions.
Currently there are 1552 Salesforce users across 135 locations, 58 countries, and across all eight regions.
Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home
More information
Additional text
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Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home
About the buyer
Contact name
Charlie Loveday
Address
10 Spring Gardens
LONDON
SW1A2BN
England
UKProcurementTeam@britishcouncil.org
Website
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