Published date: 26 March 2021

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.


Closing: 15 April 2021, 12pm

Contract summary

Industry

  • Software programming and consultancy services - 72200000

Location of contract

United Kingdom

Value of contract

£0

Procurement reference

BC/01724

Published date

26 March 2021

Closing date

15 April 2021

Closing time

12pm

Contract start date

4 May 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.
We have two areas of focus in our global CRM solution - one focusing on customer service and consumer sales and the other focusing on our business to business and government functions.
Currently there are 1552 Salesforce users across 135 locations, 58 countries, and across all eight regions.
Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home

More information

Previous notice about this procurement

Salesforce CRM consultancy 2021

  • Opportunity
  • Published 18 March 2021

Additional text

Please register an account on our portal in order to Express an interest and then download the full tender pack : https://in-tendhost.co.uk/britishcouncil/aspx/Home

About the buyer

Contact name

Charlie Loveday

Address

10 Spring Gardens
LONDON
SW1A2BN
England

Email

UKProcurementTeam@britishcouncil.org

Website

https://in-tendhost.co.uk/britishcouncil/aspx/Home