Published date: 29 June 2022

This notice was replaced on 21 July 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 21 July 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Residential property services - 70331000

Location of contract

United Kingdom

Value of contract

£100,000

Procurement reference

LBOWF001-DN619100-14942195

Published date

29 June 2022

Closing date

8 July 2022

Closing time

5pm

Contract start date

1 August 2022

Contract end date

1 August 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements.

The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers.

About the buyer

Contact name

Pacey Cheales

Address

Waltham Forest Town Hall
Forest Road
London
E17 4JF
England

Email

Pacey.Cheales@walthamforest.gov.uk

Website

http://www.walthamforest.gov.uk/