Published date: 21 July 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 July 2022, 5pm

Contract summary

Industry

  • Residential property services - 70331000

Location of contract

United Kingdom

Value of contract

£100,000

Procurement reference

LBOWF001-DN619100-14942195

Published date

21 July 2022

Closing date

8 July 2022

Closing time

5pm

Contract start date

1 August 2022

Contract end date

1 August 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements.

The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers.

More information

Previous notice about this procurement

Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited

  • Opportunity
  • Published 29 June 2022

Award information

Awarded date

21 July 2022

Contract start date

1 August 2022

Contract end date

1 August 2023

Total value of contract

£75,000

This contract was awarded to 1 supplier.

After Build

Address

RH15 8RA

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Pacey Cheales

Address

Waltham Forest Town Hall
Forest Road
London
E17 4JF
England

Email

Pacey.Cheales@walthamforest.gov.uk

Website

http://www.walthamforest.gov.uk/