Published date: 24 April 2024
This notice was replaced on 6 December 2024
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 6 December 2024)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Office-support services - 79500000
Telephone-answering services - 79510000
Location of contract
England
Value of contract
£300,000
Procurement reference
ORBIT001-DN696561-06329887
Published date
24 April 2024
Closing date
23 May 2024
Closing time
12pm
Contract start date
31 October 2024
Contract end date
30 October 2026
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
More information
About the buyer
Contact name
Samantha Bishop
Address
Garden Court, Harry Weston Road
Binley Business Park
Coventry
CV3 2SU
United Kingdom
Website
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