Published date: 6 December 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Office-support services - 79500000
Telephone-answering services - 79510000
Location of contract
England
Value of contract
£300,000
Procurement reference
ORBIT001-DN696561-06329887
Published date
6 December 2024
Closing date
23 May 2024
Closing time
12pm
Contract start date
31 October 2024
Contract end date
30 October 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision.\r
\r
This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
More information
Previous notice about this procurement
Out of Hours Call Handling Service
- Opportunity
- Published 24 April 2024
Award information
Awarded date
17 October 2024
Contract start date
16 December 2024
Contract end date
15 December 2026
Total value of contract
£112,780
This contract was awarded to 1 supplier.
Fortem Solutions Limited
Address
The Spirella Building, Bridge Road, Letchworth Garden City, Hertfordshire SG6 4ET
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Samantha Bishop
Address
Garden Court, Harry Weston Road
Binley Business Park
Coventry
CV3 2SU
United Kingdom
Website
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Closing: 23 May 2024, 12pm
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