Published date: 30 November 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 December 2015

Contract summary

Industry

  • Helpdesk and support services - 72253000

  • Marketing services - 79342000

Location of contract

Any region

Value of contract

£800,000

Procurement reference

HS2/453

Published date

30 November 2015

Closing date

16 December 2015

Contract start date

25 January 2016

Contract end date

24 January 2019

Contract type

Service contract

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme and to any potential health and safety incidents that may be reported by HS2 Ltd staff, third party contractors or members of the public. A supplier is therefore required to provide:

• a helpdesk service to manage all enquiries received by telephone, e-mail and any social media channels during normal working hours (9am until 5pm on weekdays - excluding bank holidays); and
• an out of hours service to replace the current out of hours helpdesk provision at a mutually agreed date in 2016.

The contract will be for an initial period of 3-years with the option to extend for a further 1-year period.

More information

Attachments

Additional text

Please download the attachment and follow the instructions carefully.

About the buyer

Contact name

Bill Egan

Address

One Canada Square, Canary Wharf, London, E14 5AB
London
E14 5AB
England

Email

bill.egan@hs2.org.uk