Published date: 13 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 May 2019

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

East Midlands

Value of contract

£1,000,000

Procurement reference

EMPWELL001-DN403305-17740999

Published date

13 November 2019

Closing date

17 May 2019

Contract start date

1 August 2019

Contract end date

31 August 2029

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public.

More information

Previous notice about this procurement

Melton Borough Council Tender for Customer Engagement and Self Service Platform

  • Opportunity
  • Published 12 April 2019

Award information

Awarded date

16 October 2019

Contract start date

25 November 2019

Contract end date

24 November 2024

Total value of contract

£482,500

This contract was awarded to 1 supplier.

IEG4

Address

SK9 7QD

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Clare Ellis

Address

Welland Procurement Unit
c/o Melton Borough Council
Melton Mowbray
LE13 1GH
United Kingdom

Telephone

+44 7876574944

Email

cellis@melton.gov.uk

Website

http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx