Published date: 6 March 2018

Last edited date: 6 March 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 5 April 2018

Contract summary


  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract


Value of contract


Procurement reference

GP at Hand Independent Evaluation on behalf of NHS Hammersmith & Fulham CCG

Published date

6 March 2018

Closing date

5 April 2018

Contract start date

1 June 2018

Contract end date

31 March 2019

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



NHS Hammersmith and Fulham Clinical Commissioning Group together with their partners, NHS England (London Region) and NHS England, invite competitive tenders for suitably experienced and qualified to undertake an independent evaluation of an innovative patient service involving the use of new communication technologies, this being the "GP at Hand" service.

The GP at Hand service is an innovative approach to offering digital-first primary care, currently based within a Hammersmith and Fulham (H&F) GP practice, but offering care to patients across London (and ultimately across England).

GP at Hand is the name of a GMS contract-holding general practice providing Primary Medical Services under the GMS Regulations 2015 in North West London, previously known as Dr Jeffries and Partners. They are now offering an innovative, 'digital-first' model of primary care, primarily through use of a mobile app and video consultations provided by their subcontractor, Babylon Health.

The app enables patients to access GP services 24/7, at short notice, via a virtual appointment using video conferencing and voice calls on a smartphone. Patients can also access symptom-checker services (driven by Babylon's Artificial Intelligence tool) and health monitoring software. If patients need a face-to-face appointment they can access in-person services in one of GP at Hand's six London-based sites. All patients accessing the service de-register from their previous NHS practice, and register with GP at Hand.

The service takes advantage of the National GP Choice policy to allow patients from across London to register with the service, with plans to expand the service nationwide. There are some limitations put on registrations from people with more complex care needs, who might need greater continuity of care, and more face-to-face support - with NHS England's clinical review recommending that those individuals seek advice before registering.

NHS Hammersmith and Fulham CCG, as the Contracting Authority would like to encourage all types of organisations to bid for this service including lead bidders and consortiums that are able and qualified to deliver a service such as this, which is hoped will pull together an appropriate mix of expertise to undertake the evaluation.

The duration of this contract is expected to be for 12 months. It is intended that this time-limited service will commence by 1 June 2018.

More information


Additional text

Potential Bidders, intending to participate through the procurement process are now invited to register an interest and access the procurement documents via the electronic procurement portal EU-Supply available at Once you have logged into the EU-Supply Portal, SEARCH FOR TENDER REFERENCE 30920.

Registration on EU-Supply is FREE and the attached EU-Supply - Quick User Guide will be helpful. If you need technical support on the EU-Supply Portal, please contact the EU-Supply Helpdesk on 0800 840 2050 or

The procurement documents include a more detailed specification of the requirements for this evaluation, along with a bidder questionnaire.

The DEADLINE for submission of completed bid responses is 12 noon, 5 April 2018.

About the buyer

Contact name

Phillip Gouldbourn