Published date: 25 June 2019

Closed early engagement


Closing date: 19 July 2019

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North East

Procurement reference

P-006874 (P1847)

Published date

25 June 2019

Closing date

19 July 2019

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.

More information

Attachments

Links

Additional text

Project ID Reference: DN417898 - In order to download and view all Supplier Engagement Event documents, you have to be registered with the NEPO web-portal. If you are not registered, this can be done by following the link address provided (https://procontract.due-north.com/Login). ALL questions, queries and requests relating to this procurement opportunity MUST be made direct to the contact details provided within this Contract Finder notice.

About the buyer

Contact name

David Bell

Address

YHN House
Benton Park Road
NEWCASTLE UPON TYNE
NE77LX
England

Telephone

01912787765

Email

david.w.bell@yhn.org.uk