Published date: 5 April 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 April 2019

Contract summary

Industry

  • Administration services - 75100000

Location of contract

Any region

Value of contract

£150,000 to £181,302

Procurement reference

Casework assistance

Published date

5 April 2019

Closing date

18 April 2019

Contract start date

6 May 2019

Contract end date

5 May 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a procurement notice for outsourced services support for the investigation and determination of housing complaint cases. How to apply and the requirements of the service are detailed in the attachments provided. Only suppliers who have provided similar investigative complaint handling dispute resolution services for Ombudsman Schemes or the regulatory industry will be considered.

More information

Attachments

Additional text

Where suppliers have clarification questions, these can be submitted by email to rdcruz@housing-ombudsman.org.uk during the clarification period as stipulated in "Procurement 2019 outsourced case work services" . Anonymised questions and their related responses will be published on our website on a regular basis over the clarification period. Interested suppliers are encouraged to frequently check for updates.

About the buyer

Contact name

Rosalind D'Cruz

Address

Exchange Tower 1 Harbour Exchange
LONDON
E14 9GE
England

Telephone

0207 431 3458 ext 3458

Email

RDcruz@housing-ombudsman.org.uk

Website

www.housing-ombudsman.org.uk