Published date: 17 March 2022

This notice was replaced on 29 April 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 29 April 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£60,000 to £90,000

Procurement reference

ORR/CT/21-101

Published date

17 March 2022

Closing date

31 March 2022

Closing time

5pm

Contract start date

8 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

More information

Attachments

Additional text

This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)

About the buyer

Address

25 Cabot Square
London
E14 4QZ
England

Email

procurementteam@orr.gov.uk