Published date: 29 April 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2022, 5pm

Contract summary

Industry

  • Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£60,000 to £90,000

Procurement reference

ORR/CT/21-101

Published date

29 April 2022

Closing date

31 March 2022

Closing time

5pm

Contract start date

8 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

More information

Previous notice about this procurement

Complaints Handling Satisfaction Survey

  • Opportunity
  • Published 17 March 2022

Attachments

Additional text

This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)

Award information

Awarded date

11 April 2022

Contract start date

11 April 2022

Contract end date

31 March 2024

Total value of contract

£52,000

This contract was awarded to 1 supplier.

M.E.L Research

Address

Somerset House37 Temple Street Birmingham B2 5DP

Reference

Companies House number: 3000946

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

25 Cabot Square
London
E14 4QZ
England

Email

procurementteam@orr.gov.uk