Published date: 5 May 2021
Last edited date: 10 May 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telephone network equipment - 32429000
Telephone equipment - 32550000
Installation of telecommunications equipment - 45314000
Repair and maintenance services of line telephony equipment - 50334100
Telephone network maintenance services - 50334110
Upgrade services of telephone switching equipment - 50334120
Repair and maintenance services of telephone switching apparatus - 50334130
Repair and maintenance services of telephone sets - 50334140
Installation services of radiotelephony apparatus - 51330000
Dedicated-business telephone network services - 64214000
IP telephone services - 64215000
Location of contract
North East
Value of contract
£300,000
Procurement reference
2021/S000-005323
Published date
5 May 2021
Closing date
9 April 2021
Closing time
4pm
Contract start date
19 July 2021
Contract end date
20 July 2026
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.
East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations.
Project Deliverables
A managed VoIP telephony service with an agreed number of handsets
Single provider for all services/equipment
Single monthly bill and relevant monitoring, management and reporting
Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service
Full installation and transitions services
Choice of devices, value for money solutions
Support and maintenance Services
Existing Telephone System Contract
The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus.
The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity.
East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone.
The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also.
Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc
Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory.
Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College.
Tenders and all associated documentation must be emailed to joanne.wilson@eastdurham.ac.uk
"Tender for Telephone System" MUST be stated in subject box.
More information
Previous notice about this procurement
- Opportunity
- Published 17 March 2021, last edited 25 March 2021
Attachments
-
- INVITATION TO TENDER - TELEPHONE SYSTEM.docx
- Contract notice
- ITT Documents
-
- Questions and Responses to Telephone Tender.docx
- Clarifications to bidders questions
- Clarifications
Award information
Awarded date
4 May 2021
Contract start date
19 July 2021
Contract end date
20 July 2026
Total value of contract
£99,285
This contract was awarded to 1 supplier.
FOCUS 4 U LTD.
Address
Europa House, Southwick Square,Southwick
BRIGHTON
East Sussex
BN42 4FJ
GBReference
Companies House number: 04771242
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Joanne Wilson
Address
Peterlee Campus,Willerby Grove
PETERLEE
SR82RN
England
Telephone
0191 5188238 07764998222
Share this notice
Closing: 9 April 2021, 4pm