Published date: 3 May 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 May 2023, 12pm

Contract summary

Industry

  • Banking services - 66110000

  • Customer services - 79342300

  • Customer-care services - 79342320

    • Telephone-answering services - 79510000

    • Mailing-list compilation and mailing services - 79570000

Location of contract

SW1P 3BT

Value of contract

£275,800,000

Procurement reference

22-CD-01-126

Published date

3 May 2024

Closing date

4 May 2023

Closing time

12pm

Contract start date

3 November 2023

Contract end date

31 March 2030

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This procurement will consist of two packages.

The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.

The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.

More information

Previous notice about this procurement

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

  • Opportunity
  • Published 29 April 2022

Attachments

Links

Award information

Awarded date

3 November 2023

Contract start date

3 November 2023

Contract end date

31 March 2030

Total value of contract

£275,959,714

This contract was awarded to 1 supplier.

Sopra Steria Limited

Address

Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH

Reference

Companies House number: 04077975

Value of contract

£275,959,714

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jack Burgess

Address

Sanctuary Buildings
20 Great Smith Street
London
SW1P 3BT
England

Email

jack.burgess@nsandi.com