Published date: 29 April 2022
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Banking services - 66110000
Customer services - 79342300
Customer-care services - 79342320
Telephone-answering services - 79510000
Mailing-list compilation and mailing services - 79570000
Location of contract
SW1V 2QX
Value of contract
£275,800,000
Procurement reference
22-CD-01-38
Published date
29 April 2022
Closing date
31 May 2022
Closing time
4pm
Contract start date
1 April 2023
Contract end date
31 March 2028
Contract type
Service contract
Procedure type
Competitive dialogue (above threshold)
Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
This procurement will consist of two packages.
The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
More information
Links
-
- https://app.panacea-software.com/nsandi/
- Tender notice
- ⭐ Link to e-procurement portal
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Closing: 31 May 2022, 4pm