Published date: 8 January 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 July 2017

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

UB8 1UW

Value of contract

£862,000

Procurement reference

tender_144176/736341

Published date

8 January 2019

Closing date

14 July 2017

Contract start date

4 December 2017

Contract end date

3 December 2020

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

CONTRACT FINDER- AWARDED CONTRACT NOTICE
The London Borough of Hillingdon,the Council, invited tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council.

The specification is split across two service requirements;
A. Social Alarm and telecare 24/7 monitoring services;
B. Provision of an out of hours emergency answering service.

The London Borough of Hillingdon, the Council, currently operates a hardwired system installed within 20 sheltered housing schemes, over c.55 Bungalows and 3 extra schemes across the borough, consisting of 1,555 connections.

The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24 hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised.

From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefiting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations.

The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

More information

Previous notice about this procurement

PROVISION OF 24 HOUR TELECARE MONITORING SERVICE

  • Opportunity
  • Published 5 June 2017

Award information

Awarded date

20 October 2017

Contract start date

4 December 2017

Contract end date

3 December 2020

Total value of contract

£862,000

This contract was awarded to 1 supplier.

Anchor Hanover Group

Address

Suites A & B, The Heal's Building, 22-24 Torrington Place, London WC1E 7HJ.

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Allison Mayo

Address

Civic Centre, High Street
Uxbridge
UB8 1UW
England

Telephone

01895 556854

Email

amayo2@hillingdon.gov.uk