Published date: 8 January 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 May 2018

Contract summary

Industry

  • Postal and telecommunications services - 64000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South West

Value of contract

£750,000

Procurement reference

DVNCC001-DN330611-84688729

Published date

8 January 2019

Closing date

14 May 2018

Contract start date

1 October 2018

Contract end date

30 September 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

DCC operates an internal voice/telephone network which comprises 14 Unify Realitis DX TDM PABXs and a Unify dual node OpenScape Voice VOIP platform. These are linked together via proprietary SIP Trunking running across a managed service MPLS network. The network hosts about 7,000 extensions, spread across approximately 40 sites. Most extensions have an associated DDI number for incoming calls. These DDI services enter the network via DASS at County Hall in Exeter (Central site) and through the SIP service at Taw View in Barnstaple. Alternative routing is employed if the network is congested or down, so that calls will take an alternate route to their destination DCC has moved to a more flexible method of working and uses a speech recognition directory to send calls to the users' nominated device, whether this is a desk extension, mobile, home line or a handset in a partner's location. This is provided by a dual node Netcall Liberty platform and is slowly replacing traditional DDI to contact members of staff. The Liberty platform also provides a voicemail service and some auto attendant services for some of the smaller contact routes into the authority. DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care, Trading Standards. This is based on a Unify Realitis DX PABX with intelligent call routing and reporting provided by OpenScape Contact Centre. All relevant tender documentation is available at www.supplyingthesouthwest.org.uk

More information

Previous notice about this procurement

CP1500-17 Fixed Line Voice and Data Services

  • Opportunity
  • Published 12 April 2018

Award information

Awarded date

27 December 2018

Contract start date

14 January 2019

Contract end date

30 April 2021

Total value of contract

£1,200,000

This contract was awarded to 1 supplier.

Capita IT Services Limited

Address

NG11 6JW

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Iain Perkins

Address

County Hall
Topsham Road
Exeter
EX2 4QD
England

Telephone

+44 1392383000

Email

Iain.Perkins@devon.gov.uk

Website

http://www.devon.gov.uk