Published date: 12 April 2018
This notice was replaced on 8 January 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 8 January 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Postal and telecommunications services - 64000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
South West
Value of contract
£750,000
Procurement reference
DVNCC001-DN330611-84688729
Published date
12 April 2018
Closing date
14 May 2018
Contract start date
1 October 2018
Contract end date
30 September 2021
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
DCC operates an internal voice/telephone network which comprises 14 Unify Realitis DX TDM PABXs and a Unify dual node OpenScape Voice VOIP platform. These are linked together via proprietary SIP Trunking running across a managed service MPLS network. The network hosts about 7,000 extensions, spread across approximately 40 sites. Most extensions have an associated DDI number for incoming calls. These DDI services enter the network via DASS at County Hall in Exeter (Central site) and through the SIP service at Taw View in Barnstaple. Alternative routing is employed if the network is congested or down, so that calls will take an alternate route to their destination DCC has moved to a more flexible method of working and uses a speech recognition directory to send calls to the users' nominated device, whether this is a desk extension, mobile, home line or a handset in a partner's location. This is provided by a dual node Netcall Liberty platform and is slowly replacing traditional DDI to contact members of staff. The Liberty platform also provides a voicemail service and some auto attendant services for some of the smaller contact routes into the authority. DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care, Trading Standards. This is based on a Unify Realitis DX PABX with intelligent call routing and reporting provided by OpenScape Contact Centre. All relevant tender documentation is available at www.supplyingthesouthwest.org.uk
About the buyer
Contact name
Iain Perkins
Address
County Hall
Topsham Road
Exeter
EX2 4QD
England
Telephone
+44 1392383000
Website
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