Published date: 3 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 January 2022, 11am

Contract summary

Industry

  • Presents and rewards - 18530000

  • Computer equipment and supplies - 30200000

  • Financial and insurance services - 66000000

    • Insurance brokerage services - 66518100

    • Benefit services - 75310000

    • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

    • Guidance services - 85312310

    • Miscellaneous services - 98300000

Location of contract

E14 9SR

Value of contract

£850,000 to £1,250,000

Procurement reference

tender_137613/1020251

Published date

3 December 2021

Closing date

24 January 2022

Closing time

11am

Contract start date

1 July 2022

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Financial Ombudsman Service would like to post this open tender opportunity in order to source a supplier and award a contract for period of 4 years with an option to extend by 2 periods of 12 months each for the procurement of a staff benefits platform (software) with the associated services including brokerage .

The high level requirements are as follows (Full specification can be found in the procurement documentation ref: ITT Volume 2 - Specification):

- A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and all technical information can be found in the tender documentation.
- Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system.
- Brokering of current insured benefits
- Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information.
- Back office module to allow full and dynamic statistical reporting of benefits by Service personnel.
- Ability to download benefit selection information to support payroll operations.
- Supplier will be required to deliver a launch event(s) for the new platform.
- Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual)
- Telephone and email helpline for employees and administrators.


Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022 and a Go Live date of 01st October 2022.

Please logon to our e-procurement tool Jaggaer to access the procurement documentation in order to tender for this opportunity:

https://procurement.financial-ombudsman.org.uk/web/login.html

This tender reference number is TEN_592

More information

Previous notice about this procurement

Future opportunity - Financial Ombudsman Service - ten_592 - Benefits platform procurement with brokerage of associated insurances

  • Future opportunity
  • Published 12 October 2021, last edited 2 November 2021

Links

About the buyer

Contact name

Sheree Jones

Address

Exchange Tower
London
E14 9SR
England

Email

procurement.enquiries@financial-ombudsman.org.uk