Published date: 12 October 2021

Last edited date: 2 November 2021

This notice was replaced on 3 December 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 3 December 2021)

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Contract summary

Industry

  • Presents and rewards - 18530000

  • Computer equipment and supplies - 30200000

  • Financial and insurance services - 66000000

    • Insurance brokerage services - 66518100

    • Benefit services - 75310000

    • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

    • Guidance services - 85312310

    • Miscellaneous services - 98300000

Location of contract

E14 9SR

Value of contract

£850,000 to £1,250,000

Procurement reference

tender_137613/1003495

Published date

12 October 2021

Approach to market date

29 November 2021

Contract start date

30 September 2022

Contract end date

29 September 2025

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Financial Ombudsman Service would like to post this future opportunity to make the market aware of our intention to run an open tender through this Find a Tender portal (FTS) towards the end of November 2021.

We're looking to run a competition for the appointment of a supplier who can provide the service with a staff benefits platform as well as a brokerage service:

The high level requirements are as follows:

- A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and technical information will be provided as part of the tender documentation.
- Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system.
- Brokering of current insured benefits
- Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information.
- Back office module to allow full and dynamic statistical reporting of benefits by Service personnel.
- Ability to download benefit selection information to support payroll operations.
- Supplier will be required to deliver a launch event(s) for the new platform.
- Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual)
- Telephone and email helpline for employees and administrators.

Current staff numbers: Circa 2,700 (mix of permanent and FTC)

Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022.

The new contract will be for a period of 4 years with the option to extend for a further 1+1 years.

About the buyer

Contact name

Sheree Jones

Address

Exchange Tower
London
E14 9SR
England

Email

procurement.enquiries@financial-ombudsman.org.uk