The Provision of Telephone Translation Services

Contract summary

Industry

• Translation services - 79530000

Location of contract

SA67JL

Value of contract

£1,664.30

Procurement reference

PS/19/163

Published date

13 July 2021

Closing date

20 April 2021

Closing time

1am

Contract start date

21 April 2021

Contract end date

21 April 2022

Contract type

Service contract

Procedure type

Other: Extension of 1 year option

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

1 year extension option undertaken for this contract.
Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer. The successful supplier will then provide the translation services in the relevant language.

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More information

Previous notice about this procurement

The Provision of Telephone Translation Services

• Awarded contract
• Published 1 May 2020

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Award information

Awarded date

9 March 2021

Contract start date

21 April 2021

Contract end date

21 April 2022

Total value of contract

£1,664.30

This contract was awarded to 1 supplier.

THEBIGWORD

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About the buyer

Contact name

Dale Best

Address

Longview Road,Clase
SWANSEA
SA67JL
England

Telephone

01792 788214

Email

dale.best@dvla.gov.uk