Published date: 1 May 2020

This notice was replaced on 13 July 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 July 2021, last edited 14 July 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Translation services - 79530000

Location of contract

Any region

Value of contract

£1,665

Procurement reference

PS/19/163

Published date

1 May 2020

Closing date

17 March 2020

Contract start date

22 April 2020

Contract end date

21 April 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer. The successful supplier will then provide the translation services in the relevant language.

Award information

Awarded date

17 April 2020

Contract start date

22 April 2020

Contract end date

21 April 2021

Total value of contract

£1,665

This contract was awarded to 1 supplier.

Thebigword

Address

Lower Wortley
LS12 6AB
GB

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Dale Best

Address

Longview Road
Swansea
SA6 7JL
Wales

Telephone

01792 788214

Email

dale.best@dvla.gov.uk