Published date: 5 July 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
NE1 8QH
Value of contract
£210,000
Procurement reference
007734 - Customer and Debtor Automated Engagement Platform
Published date
5 July 2022
Closing date
16 May 2022
Closing time
12pm
Contract start date
1 August 2022
Contract end date
31 July 2024
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience.
This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%.
NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.
More information
Previous notice about this procurement
007734 - Customer and Debtor Automated Engagement Platform
- Opportunity
- Published 12 April 2022
Award information
Awarded date
1 July 2022
Contract start date
5 July 2022
Contract end date
4 July 2024
Total value of contract
£249,000
This contract was awarded to 1 supplier.
VOICESCAPE LIMITED
Address
22 Exchange Quays
SALFORD
Lancashire
M5 3EQ
GBReference
Companies House number: 06649394
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
James Wood
Address
Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
England
Telephone
01912777433
Share this notice
Closing: 16 May 2022, 12pm