Published date: 12 April 2022

This notice was replaced on 5 July 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 5 July 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NE1 8QH

Value of contract

£210,000

Procurement reference

007734 - Customer and Debtor Automated Engagement Platform

Published date

12 April 2022

Closing date

16 May 2022

Closing time

12pm

Contract start date

1 August 2022

Contract end date

31 July 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience.

This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%.

NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.

About the buyer

Contact name

James Wood

Address

Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
England

Telephone

01912777433

Email

James.Wood@newcastle.gov.uk