Published date: 27 October 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 July 2021, 12am

Contract summary

Industry

  • Research services - 73110000

Location of contract

M609LA

Value of contract

£325,000 to £355,000

Procurement reference

SR570296933

Published date

27 October 2021

Closing date

2 July 2021

Closing time

12am

Contract start date

27 September 2021

Contract end date

27 September 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

More information

Attachments

Award information

Awarded date

27 August 2021

Contract start date

27 September 2021

Contract end date

27 September 2023

Total value of contract

£350,000

This contract was awarded to 1 supplier.

Kantar

Address

West Gate
W5 1UA
GB

Reference

Companies House number: 02887671

Value of contract

£350,000

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Rebecca Yeates

Address

Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Email

rebecca.yeates@hmrc.gov.uk