Digital Telecare Monitoring Service

Contract summary

Industry

• Alarm-monitoring services - 79711000

Location of contract

GL5 4UB

Value of contract

£120,000 to £180,000

Procurement reference

STROUD001-DN758084-86259454

Published date

23 May 2025

Closing date

7 February 2025

Closing time

4pm

Contract start date

1 April 2025

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Stroud District Council require a Service Provider to provide a high performing, person centred digital telecare monitoring service with 24x7 coverage.\r
\r
Stroud District Council currently has around 1,300 telecare customers, each of whom has a Tunstall analogue careline alarm unit, working in conjunction with a standard phoneline and linked to a third party monitoring service, currently provided by Tunstall Response. Currently there are no dedicated lines to support this service.\r
\r
The Council intends to replace all analogue units with Legrand Electronic's Tynetec Reach IP 4G digital alarms in a phased approach over the next 12 months and to enter into a contract for a new digitally enabled monitoring service.\r
\r
Please see procurement documents for further information.

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More information

Previous notice about this procurement

Digital Telecare Monitoring Service

• Opportunity
• Published 15 January 2025

Links

• http://www.supplyingthesouthwest.org.uk
• Please view procurement documentation and request clarifications via the procurement portal

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Award information

Awarded date

11 April 2025

Contract start date

1 May 2025

Contract end date

30 April 2028

Total value of contract

£120,000

This contract was awarded to 1 supplier.

Corserv Care Limited

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About the buyer

Contact name

Alina Smith

Address

Ebley Mill
Ebley Wharf
Stroud
GL5 4UB
United Kingdom

Email

alina.smith@stroud.gov.uk

Website

http://www.stroud.gov.uk