Published date: 19 February 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 January 2024, 7pm

Contract summary

Industry

  • Development consultancy services - 73220000

Location of contract

Any region

Value of contract

£249,817.73

Procurement reference

tender_401622/1315659

Published date

19 February 2024

Closing date

16 January 2024

Closing time

7pm

Contract start date

6 February 2024

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall objectives of the Connecting the Country (CTC): Future Customer Levels of Service (LOS) programme is to develop the thinking and detail behind the concept introduced within CTC published in May 2023.
The LOS programme is aiming to provide exceptional service and meet customer expectations regardless of where they are travelling on the SRN while recognising that customers have different needs on different parts of the network. The LOS programme aims to set out and test Levels of Service for the SRN. LOS are expected to be based on 6 of the 9 CTC Focus Areas.
The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives. The LOS concept needs to be socialised with Subject Matter Experts as part of our CTC Steering Group and pilot corridors to be tested. The programme will culminate in a delivery and implementation plan of proposed LOS on the SRN working with the National Highways' Transformation team and approved at Exec level.

More information

Attachments

Award information

Awarded date

7 February 2024

Contract start date

6 February 2024

Contract end date

31 March 2025

Total value of contract

£249,817.73

This contract was awarded to 1 supplier.

Ove Arup & Partners Ltd

Address

Newcastle

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The Cube
Birmingham
B1 1RN
England

Email

SPaTS2@nationalhighways.co.uk