Published date: 28 June 2019

This notice was replaced on 26 March 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 26 March 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Voice recognition software package - 48314000

  • Interactive voice response software package - 48512000

  • Contact management software development services - 72212333

Location of contract

South West

Value of contract

£0

Procurement reference

SGLOS001-DN419194-90910146

Published date

28 June 2019

Closing date

29 July 2019

Contract start date

5 January 2020

Contract end date

30 June 2022

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

More information

Links

About the buyer

Contact name

Nicholas Miller

Address

Council Offices
Badminton Road
Yate
BS37 5AF
England

Email

nicholas.miller@southglos.gov.uk

Website

https://www.southglos.gov.uk