Published date: 26 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 July 2019, 1am

Contract summary

Industry

  • Voice recognition software package - 48314000

  • Interactive voice response software package - 48512000

  • Contact management software development services - 72212333

Location of contract

South West

Value of contract

£0

Procurement reference

SGLOS001-DN419194-90910146

Published date

26 March 2021

Closing date

29 July 2019

Closing time

1am

Contract start date

5 January 2020

Contract end date

30 June 2022

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

More information

Previous notice about this procurement

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

  • Opportunity
  • Published 28 June 2019

Links

Award information

Awarded date

1 February 2021

Contract start date

12 March 2021

Contract end date

11 March 2026

Total value of contract

£483,143

This contract was awarded to 1 supplier.

Modality Systems Ltd

Address

AL1 3UU

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Nicholas Miller

Address

Council Offices
Badminton Road
Yate
BS37 5AF
England

Email

nicholas.miller@southglos.gov.uk

Website

https://www.southglos.gov.uk