Published date: 28 November 2022
This notice was replaced on 23 December 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 23 December 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Survey services - 79311000
Location of contract
East of England
Value of contract
£0
Procurement reference
SCDC001-DN645079-05739419
Published date
28 November 2022
Closing date
12 December 2022
Closing time
1pm
Contract start date
9 January 2023
Contract end date
3 February 2023
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.
The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey.
The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.
If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
More information
About the buyer
Contact name
Rachael Fox-Jackson
Address
South Cambridgeshire Hall
Cambourne Business Park
Cambourne
CB23 6EA
England
Telephone
01954 713017
rachael.fox-jackson@scambs.gov.uk
Website
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